​HOW DO I GET STARTED?

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• ​Getting started is easy! Simply click on “GET STARTED” to create your account. You will receive an activation email with your account information, and we will be in touch shortly to go over details and book your free meet & greet.

 

 

WHY SHOULD I HIRE ROSIE 2 THE RESCUE FOR MY PET CARE NEEDS?

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• We are passionate about pets! We are trustworthy, experienced, flexible, reliable and carry out the responsibilities in a caring and loving manner. Each of our pet care providers are hand-selected based on their experience working with animals and are background-checked.  We work as a team, so we’ve always got you covered.

 

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WHAT ARE YOUR BUSINESS HOURS?

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• Business hours are from 8am-5:30pm Monday - Friday.

• Service hours are from 8:30am-8:30pm Monday - Sunday

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WHAT AREAS DO YOU SERVICE?

 

• R2R services Kensington, Garrett Park, Bethesda. 

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WHAT FORMS OF PAYMENT DO YOU ACCEPT?

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For your convenience, we accept checks, Venmo, Visa & Mastercard

 

 

ARE YOU INSURED & BONDED?

 

• Yes! We are insured, bonded, and carry worker’s compensation.

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HOW FAR IN ADVANCE DO I NEED TO BOOK SERVICES?

 

• We prefer as much notice as possible, so I can create a schedule that works best for all my clients.

• Emergency same day service maybe available for an additional fee of $5 per service

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CAN WE SET UP A WEEKLY RE-OCCURING SCHEDULE?

 

• Absolutely!  I would be happy to discuss options that will suit your needs.

 

 

WHAT IS A MEET & GREET?

 

• Meet & Greets are done in-your-home with a R2R pet care provider before commencing services. This initial Meet & Greet is free, and is a time for us to go over your pet’s routine, home care, and to get acquainted. We ask that you fill out all the required information in the portal and download the Time To Pet app prior to our visit.  We will also need (2) copies of keys to your home.

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DO YOU ONLY CARE FOR CATS & DOGS?

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• No. While dogs and cats make up the majority of our clients, we also care for birds, rabbits, guinea pigs and fish.

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DO YOU WORK WITH SPECIAL NEEDS PETS?

 

• Yes! We are able to give oral, topical and injected medication, and can provide care for pets with mobility issues, special diets, recovery from surgery and that are shy, or reactive. So long as your pet is not aggressive, we are happy to help.

 

 

WHAT IF THERE IS AN EMERGENCY WITH MY PET OR HOME?

 

 

• If there is a life or death emergency, we will contact you either at the vet or while on the way for these types of emergencies.

• If there is a less time-sensitive emergency, we will contact you and discuss the details of our concern and come up with a plan together.

• In case of a home emergency, such as a broken furnace, we will assess the problem, call you, and come up with a plan together.

• In the case of weather emergencies such as fires or floods, we work together as a team to make sure all the pets are safe and sound. We may contact your emergency contacts for them to pick up the pets. We will always be in continuous contact with you in these types of situations.

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CAN I TIP MY WALKER/SITTER?

 

• Tipping your pet care provider is entirely up to you, but it is encouraged if you are happy with your service. You can tip your pet care provider ahead of time when paying your invoice or after services have been completed. All tips go directly to the sitter or shared between sitters if you have multiple pet care providers.

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ARE THERE ADDITIONAL FEES INVOLVED?

 

The following are subject to additional costs:

• Federal Holidays

• Last-minute requests after 5pm the day before service and cancellations under 24 hours

• Households with multiple pets (2+) or that require longer than standard visit time

• Weekends

• Additional fees for more than 3 miles from Kensington

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HOW ARE KEYS HANDLED?

 

• Two(2) keys are requested at the Meet & Greet. One key goes on file in our secure safe, while the other is given to the pet care provider or placed in a lockbox on your property. This two-key method allows us to handle last-minute requests and ensures we always have a backup.